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PRIVACY POLICY

Effective Date: 17/01/2026M

This Privacy Policy explains how Mulberry silks (“we”, “our”, “us”) collects, uses, stores, and protects information shared by visitors and business partners through our website.

We respect your privacy and are committed to safeguarding any information you provide while interacting with our brand.

1. Information We Collect

We collect information only when voluntarily submitted by users through our website.

a. Personal & Business Information

When you submit an enquiry or contact us, we may collect:

  • Name

  • Company name

  • Email address

  • Phone number

  • Country / location

  • Product enquiry details

  • Intended application or usage

b. Technical Information

We may automatically collect limited technical data such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

This data is used strictly for website performance, analytics, and security.

2. How We Use Your Information

We use collected information for the following purposes:

  • Responding to product enquiries and business communications

  • Providing technical or commercial information about our silk products

  • Understanding market requirements and improving our services

  • Internal record keeping and relationship management

  • Website analytics and performance optimization

We do not sell, rent, or trade your personal or business information.

3. Data Sharing & Disclosure

We do not share your information with third parties except:

  • When required by law or regulatory authorities

  • With trusted service providers strictly for operational purposes (e.g., website hosting, email systems)

  • To protect our legal rights or prevent misuse of our website

All third-party partners are required to maintain confidentiality and data protection standards.

4. Data Security

We implement appropriate technical and organizational measures to protect your data from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

While we strive to use commercially acceptable means to protect information, no method of transmission over the internet is 100% secure.

5. Cookies Policy

Our website may use cookies to:

  • Improve browsing experience

  • Analyze website traffic

  • Understand user interaction

You may choose to disable cookies through your browser settings. Some website features may not function optimally if cookies are disabled.

6. External Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites. We encourage users to review their privacy policies independently.

7. User Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw consent for communications

Requests can be made by contacting us using the details provided on the Contact Us page.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with a revised effective date.

9. Contact Information

For privacy-related concerns or requests, please contact us via the Contact Us page on our website.